Special Requests / Warranty Details / Care Instructions / Shipping
Special Requests & Customization options
If you have any special requests regarding our products, such as alternate cording for necklaces, size adjustments, allergy accommodations, or anything else that might come up, contact us prior to purchase and we’ll be happy to accommodate within our means!
Terra Mana offers a warranty on all of our products.
Your happiness is our priority! We put so much love into our designs and want you to love them as we do!
If you are not happy with your product, or if it was received in questionable condition, please contact us about a refund or exchange, within 7 days of receiving it, along with detailed pictures of the product. Custom orders are an exception here and will be handled on a case by case basis.
Returns will be honored within the allotted time frame and only if the product is returned in pristine condition. You will be responsible for shipping costs unless your item was received broken or in questionable condition. All returns must be postmarked within 10 days of the date received and you will be refunded after we receive the returned product.
If you are looking to exchange your product, we will happily accept exchanges that are returned in pristine condition, and are postmarked within 10 days of the date received. You will be responsible for shipping costs involved and will be refunded any costs back to you once we have received the returned product.
Please contact us regarding any return or exchange before sending anything back.
Repairs; We will gladly repair any of our pieces no matter how old, however, you will be responsible for any shipping and repair costs. Please contact us for further inquiries.
Although our products are made to sustain, we recommend you take precaution to preserve the quality of your items.
Our recommended care is as follows;
Keep jewelry dry and handle gently.
Put your jewelry away somewhere like a box, pouch or hanging on a hanger when not in use to avoid it getting broken or damaged. The more gemstones the necklace has, the more careful you should be on these regards.
Keep any feathers particularly dry to keep from shriveling. They are still wearable when shriveled, they just take on a different look.
Keep wall hangings and plant hangers in an undisturbed area, out of the reach of small children. Hang them from a source that can hold their weight easily.
Hand wash thai pants with cold water and hang dry to avoid shrinking.
Be very gentle with star lamps when assembling them. They are made from delicate paper material and should be handled with care. When they are ready for a bulb change, untie and retie them with gentle precaution.
Contact us with any other concerns regarding our products.
All items are shipped via USPS within 3-5 days of ordering and can be expected to arrive 3-5 days after they are shipped with standard USA shipping. For shipping outside the USA, expect a longer time frame for delivery. Please note that any international custom fees are the buyers responsibility.
All orders over $75 will include insurance and tracking. Please contact us prior to purchase if you wish to expedite shipping.
Thank you for your business & support in our creative journey!